Shipping & Policies


Hello, and welcome to Appalachian Flutes and Dulcimers. My name is Jack and I live in Southwest Virginia in the shadows of the Blue Ridge and Appalachian Mountains. I am a woodworker who specializes in original woodcrafts originating in the Appalachian region of the United States. My crafts include wooden tools, toys, and more specifically, musical instruments. I have been making wooden flutes since 2006 with over 400 sold. In early 2010, I started making Mountain Dulcimers and am now approaching instrument number 200. I look forward to comments from the Etsy Community and hope to provide items of interest to you.


My Payment Policies are maintained through my PayPal account to insure ease of use and the highest level of security available. I am also an ETSY Direct Checkout Seller for buyers wishing to use their credit card accounts managed by ETSY. I have added an "Other" payment type for manual payments, installments, or exchanges.

Custom Orders: A minumum, non-refundable, down payment of 50% is required to initiate a Custom Order. Since most Custom Orders are based on the buyer's specifications, and usually not resellable, this payment covers the seller's time and materials. The remaining 50% is due when the Custom Order in ready for shipment, not more than 30 days from order date.


I use the United States Postal Service (USPS) for convenience, reliability, and cost. I include tracking on all shipments and insurance for items over $50. Insurance costs will be included in the shipping calculations.


My refund policy is designed to protect both the buyer and seller. I guarantee my products will match the listing description, and be free of defects in workmanship, or I will provide full refund. Please note, refunds must be requested within one week of the delivery date, the buyer is responsible for any return shipping costs, and the item must be returned in the same condition as it was shipped.


I take pride in everything I make and get satisfaction in providing something of value to all my customers.

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