Policy - appflutesrebelngrey

Shipping & Policies


Hello, and welcome to Appalachian Flutes and Dulcimers. My name is Jack and I live in Southwest Virginia in the shadows of the Blue Ridge and Appalachian Mountains. I am a woodworker who specializes in original woodcrafts originating in the Appalachian region of the United States. My crafts include wooden tools, toys, and more specifically, musical instruments. I have been making wooden flutes since 2006 with over 600 sold. In early 2010, I started making Mountain Dulcimers and am now approaching instrument number 390. I look forward to comments from the Etsy Community and hope to provide items of interest to you.


My Payment Policies are maintained through ETSY, as a Direct Checkout Seller, to insure ease of use and the highest level of security available. ETSY also accepts PayPal as an acceptable Payment method. ETSY and PayPal accept all major Credit Cards.


I use the United States Postal Service (USPS) for convenience, reliability, and cost. I include tracking on all shipments and insurance for items over $50. Insurance costs will be included in the shipping calculations.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

My refund policy is designed to protect both the buyer and seller. I guarantee my products will match the listing description, and be free of defects in workmanship, or I will provide full refund. Please note, refunds must be requested within one week of the delivery date, the buyer is responsible for any return shipping costs, and the item must be returned in the same condition as it was shipped.


I take pride in everything I make and get satisfaction in providing something of value to all my customers.

Legal imprint